Our workshop elves work extra hard to make sure that your package arrives safely, but sometimes accidents happen. If an item arrives damaged during the shipping process, we are more than happy to replace the item or grant you a full refund. If possible, please send a photo of the damaged ornament to [email protected]
. If we have the ornament in our workshop, we’ll send you a replacement right away! If not, we will grant you a full refund. Please note that although Santa does have a list of every boy and girl in town, it will still speed things up if you have your web order number ready when you call the customer service elves.