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WE HELP? HERE ARE SOME FREQUENTLY ASKED QUESTIONS.
How can I purchase Christopher
Radko merchandise?
Does the Christopher Radko Company
replace broken Ornaments?
Does the Christopher Radko Company
make repairs to snowglobes?
How can I
contact the Christopher Radko Customer Service Department?
How are Christopher Radko ornaments
made?
Where can I purchase Christopher
Radko's exclusive Disney® Ornaments?
How can I get a copy of the current
Christopher Radko catalog?
How can I
ensure that I will receive emails from Christopher Radko?
I forgot my Sign In or password?
Having trouble Singing In?
I'm having trouble getting around
the Radko web site
Web Browser Requirements and Viewing
Preferences.
How do I search for Christopher
Radko products on this site?
How
can I purchase Christopher Radko merchandise?
Christopher Radko does NOT sell direct to the public. All Christopher
Radko merchandise is sold through specialty retailers and select department
stores. To find a retailer in your local area or on the web, please
visit the Where to Shop Page
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Does the Christopher Radko Company replace
and/or repair broken ornaments?
Unfortunately, The Christopher Radko Company does not replace
broken ornaments. It is recommended that you contact the original Radko
retailer where the ornament was purchased. If you would like to purchase
a new ornament, you can find a retailer in your
area, or on the web, by visiting the Where to
Shop Page
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Does the Christopher Radko Company make
repairs to snowglobes?
Unfortunately, some collectors experience a malfunctioning
snowglobe or have the unfortunate mishap of breaking the glass dome
of their beloved snowglobes. The Christopher Radko Company does not
make repairs to snowglobes, but we can recommend a few different reliable
resources.
1. Musical Specialties Inc., contact: Tony Ciuffini,
email: msi@dslextreme.com, phone:
(888) 711-4646, website: www.musicalspecialties.com
2. Ferrara Studios, contact: Robert Overholser,
email: Robert@SnowGlobeRepair.com
or Well7428@aol.com website: www.snowgloberepair.com
3. Herb Rabbin's Snow Dome Repair Service, contact:
Herb Rabbin, email: globerepair@earthlink.net
website: http://home.earthlink.net/~hrabbin/info.htm
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How can I contact the
Christopher Radko Customer Service Department?
You can send your customer service inquiries three different
ways. The quickest way is via email to, customerservice@christopherradko.com.
You can also call toll free at 1-800-RADKO-09, (1-800-723-5609) or mail
your inquiries to: Customer Service c/o Christopher Radko Showroom,
240 Peachtree St. NW, Americas Mart Bldg 1, Suite 18E20, Atlanta,
GA 30303
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How are Christopher Radko ornaments made?
Each and every Christopher Radko fine European glass ornament
is crafted by hand using centuries-old processes that requires seven
days to complete. To learn more about the intricate seven-day process,
please visit Creating An Ornament
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Where can I purchase Christopher Radko's
exclusive Disney® Ornaments?
Disney® ornaments can ONLY BE PURCHASED by PARK VISITORS
to both Disneyland and Disneyworld Parks. At Disneyland in the Disneyana
shop, located inside Disneyland on Main Street. To view the current
selection at the shop, click
here. Please note, phone orders cannot be accepted. In Florida,
visitors to Disneyworld® can visit Disney's Days of Christmas store,
1780 Lake Buena Vista Dr., Lake Buena Vista, FL 32830, Phone: (407)
828-3759. Please note that each shop carries different Christopher Radko
Disney-themed ornaments. For more information visit, Disney®
Exclusives.
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How can I get a copy of the current Christopher
Radko catalog?
To purchase a current copy of the Christopher Radko catalog,
please visit one of the Preferred Online Retailers listed in the Where
To Shop section of the Radko website. Christopher Radko
catalogs can only be purchased through authorized Christopher Radko
retailers.
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How do I make sure that I will receive
emails from Christopher Radko?
To stay informed of all the news Christopher Radko shares with
its collectors, we encourage you to register with our site. Go to "Sign
In" at the top of the page and complete all of the fields required.
Be sure to add "support@christopherradko.com" to your address
book or buddy list.
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I forgot my Sign In or password?
Your sign ID matches your E-mail address on the Christopher Radko
Web site Use your E-mail address to access the password link. You will
then be prompted to enter Email address and click on the submit button.
You will receive your password in your email account.
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Having Trouble Signing
In?
You have entered the wrong password for your Sign In ID. Check
your password and try again. If that fails, please send an email to
support@christopherradko.com.
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to Top
Getting Around.
On the top and bottom of most every page in the site
are menus. Each word or phrase in each menu clicks to a location
on the site. You can be sure you've come across a link when your
mouse arrow turns into a pointing finger. Every underlined word
or phrase within the text is also a direct link to the topic
being discussed.
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Web Browser Requirements
and Viewing Preferences.
For best performance, be sure that JavaScript and "cookies"
is enabled on your internet browser. For more information regarding these
features on your web browser, please refer to the Help menu on your browser.
This site is best viewed using MAC IE 5.0, Windows Netscape 7.0 and Windows
IE 6.0. From time to time, the Radko site will occasionally use popup
windows to display information. To view popup windows you may need to
change your browser's settings to allow popup windows.
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How do I search for Christopher
Radko products on this site?
At the top of each page is a SEARCH box. Enter a product number or a "keyword,"
(a word contained in the title of the piece you are trying to find) or
a descriptive word. Then click "GO." or you can us the navigation
menus on the top, left and bottom of each page. Back
to Top
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